Privacy Policy for The Living Spiral™ Last updated: 22/07/2026
The Living Spiral™ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access our website, use our mobile or web app, join our community, book sessions, or interact with us in any way.
This policy covers both thelivingspiral.co.uk and The Living Spiral app (available on the App Store, Google Play, and as a web app).
We may collect the following types of information:
Personal Information
Name
Email address
Contact details
Information submitted through forms or bookings
Details shared during sessions (optional and confidential)
App Account & Practice Data
If you create an account in the app, we also collect and store:
Your account and subscription status (Free, Subscriber, or Beta)
Session activity — which charts you've explored or cleared, your session reports, and clearing/integration statements generated during your practice
Journal entries, mood logs, self-love diary entries, and intention-setting entries you choose to record
Daily practice logs, including your Daily Clearing progress and any breathing/pause exercises you log
Consent and disclaimer records confirming your agreement to our terms within the app
This information is private to your account. We do not share it with other users, and our staff do not access it except where necessary to provide support you've requested, investigate a reported issue, or comply with a legal obligation.
Usage Data
IP address
Browser or device type and version
Pages or screens visited and time spent using the site or app
Cookies and tracking technologies (website only — see our separate Cookie Policy)
Payment Information
If you purchase a subscription or service, payment is processed securely through third-party providers — including Apple (App Store) and Google (Google Play) where you subscribe via the app, or our website payment processor where you purchase directly. We do not store or have access to your full payment card details. Purchases made through the App Store or Google Play are also subject to Apple's and Google's own privacy and refund policies.
We use your information to:
Provide and improve our services, including your app account and practice history
Respond to messages, enquiries, or support requests
Deliver booked sessions and reports
Generate your personalised session summaries and clearing statements within the app
Send updates, announcements, or promotional offers (you may unsubscribe at any time)
Improve website and app performance and user experience
Maintain security and prevent misuse
We do not sell, rent, or trade your personal data.
We may share limited information with trusted third parties only when necessary to:
Process payments (including Apple and Google for in-app purchases)
Host the website, app, or email services — our app is built and hosted using Base44, which stores your account and practice data on our behalf
Comply with legal obligations
All third-party providers are required to protect your information securely.
We take the protection of your data seriously. We use industry-standard security measures to safeguard your information and limit access to authorised individuals only. Your personal practice data (journal entries, mood logs, session history, and similar) is restricted to your own account and is not accessible to other users.
However, no online system is 100% secure, and you acknowledge this when using our services.
You have the right to:
Access the personal data we hold about you
Request corrections or updates
Request deletion of your data ("right to be forgotten"), including deletion of your app account and all associated practice data
Withdraw consent for marketing communications
Ask how your data is being used
To exercise any of these rights, contact us at: marie@thelivingspiral.co.uk
Our website uses cookies to improve site functionality, analyse visitor behaviour, and personalise your browsing experience. Full details are set out in our separate Cookie Policy. Our app does not use browser cookies, but may use similar on-device technologies (such as local app storage) to keep you logged in and remember your preferences.
Our services, including the app, are not directed at anyone under 18. You must be 18 or older to create an app account or use the app, consistent with our Terms & Conditions. We do not knowingly collect information from minors.
Our website and app may contain links to external sites, including our practitioner booking page. We are not responsible for the privacy practices of those websites. We recommend reviewing their policies.
If you subscribe through the App Store or Google Play, your purchase is also governed by Apple's or Google's respective terms and privacy policies, in addition to this policy. Refunds for purchases made through the App Store or Google Play are handled directly by Apple or Google, not by us.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date. Where changes are significant, we may also notify you within the app.
For any questions about this Privacy Policy or your personal data, please contact:
The Living Spiral™ Email: marie@thelivingspiral.co.uk